South East Representative Victoria Stanbury
Deputy Residential Service Manager
What do you enjoy most about working in student accommodation?
The variety of the role, no two days are ever the same and when I think I’ve seen it all something else happens to make me realise that isn’t the case. The challenges that are thrown my way, regularly encourage me to think outside the box and question my own views and opinions which is something I really enjoy doing.
Can you provide details about a specific student accommodation project that you’ve been involved in, that you’re really proud of?
The implementation of our software system, although this happened a few years ago now, it was a major project which involved lots of research including visits to other University’s. There was a large amount of data to collate for the system to be operational, but bringing the team together to use one system for all parts of our business was a big achievement. It’s great to see how the team have taken ownership of the system and continue to develop it and come up with new ideas.
What does ASRA mean to you?
ASRA is an amazing platform where individual professionals can come together to share ideas, best practice and support each other to deliver the best service we can to students. It’s always good to know that you are never alone, the email’s that are shared between us all, the Regional meetings and the ASRA conference bring us together and have certainly helped me to build on my own knowledge.
What is your best ASRA memory?
My first ASRA conference in Warwick, I felt nervous as I was working in a completely new sector, but I soon realised I had nothing to worry about, I met so many lovely people who made me feel welcome. I made some great connections who I continue to work with today and enhanced my knowledge and passion for student accommodation. It made me feel motivated and positive about the sector that I work in.
Thoughts on the future
I think there will be lots of challenges and exciting developments over the next few years. I believe as providers we are going to have to offer a wider choice of student accommodation and budget will be a strong focus, but we will still need to offer the same excellent customer service and support we have done for many years now.
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